Discover the latest and most desirable sneakers and accessories at EKICKS. We offer a large portfolio of brands such as adidas, Nike, New Balance, Ugg, Jordan and many others. EKICKS will always keep you up to date with the latest releases and bring fresh insiprations to your fashion world.
Returns and Refunds
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@ekicks.eu. Please note that returns will need to be sent to the following address: Poland Łódź Maćka z Bogdańca 1 street Postal Code - 92-434
If your return is accepted, we’ll send you a return shipping instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
EKICKS does not cover shipping costs
You can always contact us for any return question at support@ekicks.eu
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns of gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@ekicks.eu
Cancellations
Cancellations can be made by contacting us at support@ekicks.eu.
The cancellation fee is 15 EUR. (does not apply to unexpected changes or problems with the availability of items in which case cancellation is free of charge).